COVID-19 Update
Due to the current situation regarding the virus we are still working remotely to answer any questions, queries and respond to all enquiries about our properties.
We are still available to send and receive all the necessary paperwork including tenancies and payments (holding deposits/deposits/rent) electronically.
Most viewings are carried out remotely via photos and videos, however in some cases we are able to do viewings in person.
For further info and clarification please contact us directly via email or phone:

1. General Questions for International Student Services

You must provide us with all the relevant documentation, pay the deposit fee and sign the Tenancy Agreement. Management will assist you throughout and clatify what documents are required. Once deposit is paid the property is reserved for you.

Your first rent payment must be made and funds cleared a minimum of 7 days prior to the start date of your Tenancy.

You will be given account details for rent and Deposit before signing the Tenancy via Email in PDF format or text/whatsapp ONLY.

Yes.  You must notify Management and fellow housemates. We ask that you do not have overnight guest for longer than 3/ 4 nights providing your fellow flat mates agree. All guests must adhere to building/communal living rules.

We protect your deposit with MyDeposit Scheme. We will send you your certificate and you will be alerted/contacted via email by MyDeposit Scheme.

We can exchange all documents including the Tenancy Agreement via email and return by scanning and sending once signed. Management will then print and file altogether.

Management will check you in on the day of your arrival or make necessary arrangements for the key to be collected from our office in South Kensington

No, for hygiene reasons we do not provide any of the above, anything left behind by previous residents is disposed of.

Yes, if you have a TV you will need to get a TV license. No, if you do not have a TV.

The Management and Maintenance Team will be around on the day of your arrival between 9am and 5pm to assist you.

Report loss of keys as soon as possible to management, who will arrange replacement keys at a cost of £40 per key.

Email management with your full contact details, day and time of arrival.

We have a strict NO PET policy for Health and Safety reasons.

This is subject to earlier availability which we may not know until closer to the time.

This will be arranged closer to the day of your arrival as Management will split their time between properties.

Yes, you must apply for one if you own a car or motorbike.

Parking in London is limited and/or metered (payable) we can provide further info closer to the time.

Please contact the Office for any additional questions you may have…

You must pre arrange your own transport.