Privacy Notice – International Student Services
This notice explains what information we collect, when we collect it and how we use it. During the course of our activities, we will process personal data (which may be held on paper, electronically, or otherwise) about you and we recognise the need to treat it in an appropriate and lawful manner. The purpose of this notice is to make you aware of how we will handle your information.
How we collect information from you and what information we collect
We collect information about you:
- From your application for accommodation
- From your tenancy agreements, guarantor agreements or notice.
We collect the following information about you:
- Tenant name, email address, telephone number, Date of Birth, address (including any previous addresses), next of kin, name of university or college where you are studying (if applicable), the name of your employer, the name of friends that you are staying with (if applicable).
- Guarantor name, email address, telephone number, Date of Birth, address (including any previous addresses) and nationality.
- Property address; term, rent, deposit, utility and service responsibilities.
- The employment status of tenants and/or guarantors, address, contact details (including email, phone and fax numbers) of the employment/accountant, payroll numbers, length of employment, salary information (including any regular overtime or commission), and any other income received;
- Bank account details of the tenant, including account number and sort code.
- Bank Statements from up to 3 months
- Any welfare benefits that you are eligible for or are currently on.
Why we need this information about you and how it will be used
We need your information and we will use your information:
- To undertake and perform our obligations and duties to you in accordance with the terms of our contract with you;
- To enable us to supply you with the services and information which you have requested;
- To help you to manage your tenancy
- To carry out due diligence on any prospective tenant, including whether there is any money judgements against them, or any history of bankruptcy or insolvency;
- To analyse the information we collect so that we can administer, support and improve and develop our business and the services we offer you;
- To contact you in order to send you details of any changes to our supplies which may affect you; and
- For all other purposes consistent with the proper performance of our operations and business.
Sharing Your Information
The information you provide us will be treated by me as confidential and will be processed only by any third party, acting on my behalf, within the UK/EEA. We may disclose your information to other third parties who act for us for the purpose set out in this notice or for purposes approved by you, including the following:
- If we enter into a joint venture with or merged with a business entity, your information may be disclosed to our new business partners or owners;
- To carry out due diligence on you as a prospective tenant/guarantor, including but not limited to the carrying out of affordability checks, due diligence checks and the obtaining of references from relevant parties, whose data you have provided;
- If you request so, your information shall be disclosed in order to determine if there are any money judgements against you, as the prospective tenant/guarantor, or to determine if they have a history of bankruptcy or insolvency:
- If you are unable to make payments under your tenancy, your information may be disclosed to any relevant party assisting in the recovery of this debt or the tracing of you as a tenant: and
- In the creation, renewal or termination of the tenancy, your information will be disclosed to the relevant local authority, tenancy deposit scheme administrator, service/utility provider, freeholder, factor, facilities manager or any other relevant person or organisation in connection with this.
Transfer outside the UK and Europe
Your information will only be stored within the UK.
When you give us information we take steps to make sure that your personal information is kept secure and safe.
- Anti- virus software installed
- Secured business premises
- Secured locked storage for paper records
How long we will keep your information
We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (We may be legally required to hold some types of information), or as set out in any relevant contract we have with you.
You have the right at any time to:
- Ask for a copy of the information about you held by us in our records;
- Require us to correct any inaccuracies in your information;
- Make a request to us to delete what personal data of yours we hold; and
- Object to receiving any marketing communications from us.
If you would like to exercise any of your rights above please contact us at email@example.com
Whilst International Student Services uses all reasonable efforts to ensure that the information published on this website is accurate, current and complete at the date of publication, no representations or warranties are made (expressed or implied) as to the accuracy, currency or completeness of such information. International Student Services cannot accept any responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website or any other website to which it may be linked.
International Student Services makes no warranty that this website is free from errors, defects or viruses.
The entire contents of this website (except the crown copyright location maps) are the property of International Student Services International Student Services and are subject to copyright with all rights reserved.
You may download or print individual sections of the website for personal use and information only provided that these properly indicate International Student Services copyright and other proprietary notices. You may not reproduce (in whole or in part), modify, de-compile, disassemble or transmit or use for any commercial purpose whatsoever any information from this website without International Student Services prior written consent.
International Student Services is a trading name of INTERNATIONAL PROPERTIES UK SERVICES LIMITED whose registered number is 12099932 and registered office is 24 Queensberry Place, London, United Kingdom, SW7 2DR.
International Student Services welcome feedback and complaints. If you wish to complain about the use of your information, we would ask that you contact us to resolve this matter in the first instance. You also have the right to complain to the Information Commissioners Office in relation to our use of your information. The information Commissioners contact details are noted below:
Information Commissioners Office Information Commissioners Office
Wycliffe House, Water Lane 2nd Floor, Churchill House
Wilmslow, Cheshire, SK9 5AF Churchill Way, Cardiff, CF10 2HH
Telephone: 0303 123 1113 Telephone: 029 2067 8400
Email: firstname.lastname@example.org Email: wales:ico.org.uk
Scotland: Northern Ireland:
The Information Commissioners Office Information Commissioners Office
-Scotland 3rd Floor, 14 Cromac Place
45 Melville Street, Edinburgh, EH3 7HL Belfast, BT7 2JB
Telephone: 0131 244 9001 Telephone: 028 9027 8757
Email: Scotland@ico.org.uk Email: email@example.com
Complaints should, in the first instance, be directed to the Director of International Student Services who will endeavor to liaise with you quickly and resolve your complaint immediately, no later than 10 working days from first notification.
The address to write to is:
International Student Services, 24 Queensberry Place, SW7 2DR, 0207 581 4992
We hope that any issues can be resolved quickly and amicably to customers’ satisfaction at branch level.
There is no guarantee that any e-mail you send will be received by International Student Services or that the confidentiality of that e-mail will be maintained during internet transmission.
Any disputes arising from the use of this website shall at all times be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts.
International transfers of personal information
As the Internet can be accessed worldwide, if you are visiting the site from outside the UK, your visit will necessarily result in the transfer of information across international borders. By visiting this site and communicating electronically with us you are consenting to these transfers.
If you open more than one browser of the same type whilst using the services listed above on the website, remember to close down all browser windows when you finish.
In fact, if you share a computer with someone else or use a public system (e.g. library, in your office, internet café) then we advise you to shut down the computer. This will help ensure any personal information stored temporarily in the computer’s memory is lost.
International Student Services takes your privacy and the security of your personal information very seriously. When you register with us (i.e. as a property owner or carrying out a property search) or simply visiting our website, this policy applies to you. It explains how we collect and protect your personal data and respect your privacy.
In this Privacy Notice the terms, ‘we’, ‘us’ and ‘our’ are references to International Student Services.
(RE), _ International Student Services, 24 Queensberry Place, SW7 4HA, 0207 581 4992.
This Privacy Notice sets out the basis on which any personal data we collect from you through this website, that you provide to us through this website or via other methods you may communicate with us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it, including:
- What information is being collected if you are a prospective or existing customer?
- Use of the information we collect
- The basis upon which we (and our partners) will deal with your information, Special Data and Criminal Disclosures
- What is the source of the information we collect?
- Data retention
- Disclosure of information
- Third party websites
- Your rights
Your privacy is important to us, and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws.
By accessing, browsing or otherwise using this site you confirm that you have read and agree to this Privacy Notice. If you do not agree with any part of this Privacy Notice, you should not use this site or use our services.
We reserve the right to change the contents of this website, including this Privacy Notice at any time, by posting such changes on this website. It is your responsibility to familiarize yourself with the Privacy Notice regularly to ensure that you are aware of any changes. Your continued use of this website following the posting of any such changes will constitute your acceptance of the revised Privacy Notice.
This Privacy Notice was last updated on 2 February 2019. Please contact us using the details below should you require any clarification regarding how we may have processed your data prior to this date.
What information is being collected if you are a prospective or existing customer?
We may collect personal information from you in connection with your use of the website, including such personal information as:
- your name, email address, telephone number, and property address when you register for an account or use an online form to arrange a viewing, register for property alerts, request a valuation or lettings consultation, book a mortgage appointment or submit an inquiry;
- cookie data which relates to your use of this website;
- data sent from your browser to our server which may include:
- the time, date and duration of your visit to this website;
- the site from which you have come (the referral URL);
- the pages visited on this website; and
- your IP address.
We may also collect information from you in connection with a service or product provided to you by us, including personal information such as:
- your name, postal address, phone number, email address and details of your requirements where you engage us to provide estate agency services on your behalf either in branch, at your property, by telephone or by email;
- where appropriate your marital status, date of birth, nationality and tax status when you enter into a residential sales or lettings agreement with us;
- financial or other identifiers including your bank account details, tax URN number and income/expenditure details where we manage a financial transaction for you, set up a standing order, or take payment for the services which we provide to you;
- your date of birth, nationality and other details from identity documents which you provide to us where we are required by law to carry out know your client anti-money laundering checks and right to rent checks and the results of those checks;
- details of your existing or proposed mortgage arrangements, confirmation of how long you have owned the property and details of the source of monies invested in the property when you register to sell;
- proof that you have sufficient funds to pay any deposit required when you wish to make an offer to buy a property;
- evidence of the source of funds you will be using to buy a property, including, for example, a copy of your bank statement or an agreement in principle from your mortgage provider;
- details of any mortgage or insurance, any licensing documentation and service contracts which you have in place in relation to a property you wish to let, where you are a landlord and we are providing you with letting services;
- your marital status, employment details, national insurance number, nationality, residential status, bank details and credit history when carrying out referencing and credit checks and the results of those checks;
- details relating to your property including photographs, floor plans, energy performance certificate ratings/home reports, property description and survey results when you engage us to market a property for you;
- photographs of your property, when marketing your property for sale or to let, preparing an inspection report on the condition of your property or when preparing an inventory to record the condition of your property at the start or end of a tenancy;
- your contact details, move in and move out date, utility meter serial number and meter readings where you are a landlord or tenant, prior to a tenant moving into a property and when the tenant moves out;
- your move in and move out date and details of the deposit you have paid if you are a tenant when registering or releasing any deposit from a deposit protection scheme;
- your client reference number and the balance of any debt which you owe when we are required to take steps to collect a debt or take possession of property;
- references relating to you, or information required to prepare a reference for you where you are a tenant.
We may collect personal information from you which is of a sensitive nature when you voluntarily choose to provide such information to us. Where we do so we treat this information in accordance with the additional protection it is given under data protection laws.
Use of the information we collect
Providing You with Services:
- To allow us to provide you with the estate agency services which you have asked us to provide, including but not limited to:
- helping you to sell your property, or to find a property to purchase; valuing your property, and letting services;
- referring you to our conveyancing services partners;
- referring you to our mortgage and insurance partners; and
- progressing any mortgage and/or insurance transaction you may have commenced using our services.
- to protect a tenant’s deposit by registering it with a deposit protection scheme;
- to take payment from you for the services which we provide;
- to arrange and carry out viewings;
- to process the receipt and payment of rent, maintenance, and tax for you
- if a property is being let;
- to arrange an energy performance certificate or home report inspection for you;
- to arrange an inventory check or to prepare a report on the condition of a property if it is being let;
- to ensure that utilities are in place and that utility companies and local authorities are able to contact you for billing purposes when you move in to a property;
- to carry out tenant referencing and credit checks to assess if you are creditworthy before you move into a property. To carry out such checks, we may share your personal information with credit referencing companies, please refer to the Disclosure of Information section below for further details;
- to better understand your requirements and provide you with services specific to your needs;
- to improve our services by analyzing your personal information so we better understand how you use our services; to keep our client records up to date;
Marketing of Our Services to You:
- to provide you with general updates in relation to the property market, in accordance with your preferences;
- to provide you with information which we reasonably believe may be relevant to you based on the services we are providing to you including information on mortgages, life protection, insurance and conveyancing;
- to carry out targeted advertising to you on social media websites such as Facebook where you have already shown an interest in our services. This is done through analyzing information we collect about your interactions on This website and making this available to social media networks;
Responding to Your queries:
- to help answer any questions which you have asked one of our agents or staff members;
- to provide you with a quote for our services;
Improving This website:
- to analyze cookie and website usage data to keep improving This website;
- to allow us to customize the content which is presented to you based on your likely interests;
Legal and Regulatory Obligations:
- to comply with applicable laws where we are obliged to retain and/or disclose certain information;
- to investigate or address claims or complaints relating to your use of our services;
- for internal and external auditing purposes;
- to carry out anti-money laundering checks;
- to carry out the right to rent checks;
- to transfer information to any entity which may acquire rights in us;
- to collect a debt which is owed to us;
- for onward referencing where you are a tenant; and
- retention of copyright in all advertising material (including photographs) used to market your property including reserving the right to use these for marketing initiatives following the sale of the property.
What is the source of the information we collect?
The majority of the personal information which we collect will have been voluntarily provided by you, however we may also obtain your personal data from other sources including:
- third parties including credit reference agencies, law enforcement/regulatory bodies, companies providing commercially available databases, social networks (such as Facebook), introduce companies who have referred you to us for the delivery of services, your employer, your solicitor, trustees or your attorney;
- online property portals such as Rightmove and Zoopla; and
- other publicly available sources such as the electoral roll and HM Land Registry.
The personal information that you provide will be retained by us in accordance with applicable laws and our internal Retention Policy. However, we will take reasonable steps to destroy or de-identify personal information we hold if it is no longer needed for the purposes set out above. We will only hold your personal information on our systems for as long as is necessary for the relevant purpose for which it was collected. A copy of our Retention Policy is available on request.
Disclosure of information
The information you provide to us will be held on our computers in the UK and may be accessed by or given to our staff for the purposes set out in this Privacy Notice or for other purposes approved by you. We may also disclose your information to the third parties listed below for the following purposes:
- service providers who need to know the information in order to provide us or you with a product or service including our approved contractors for the purpose of carrying out maintenance or gas safety checks at your property, surveyors where you or your mortgage provider require a home buyers or structural survey to be carried out, your conveyancer, mortgage or insurance adviser;
- where you have provided your consent, Blueberry Wealth Limited for the purpose of discussing your mortgage and protection requirements;
- auction houses where the property you are buying or selling is being sold by auction;
- third parties we work with as part of providing our services and their associated companies and sub-contractors, including (but not limited to) IT administrators, inventory clerks, photographers, utility companies, marketing and transactional communication companies, energy performance certificate companies, companies that facilitate electronic signature of documents and relocation agents;
- referencing companies to check your creditworthiness and to help prevent fraud and money laundering, the check will leave a soft ID footprint on your credit file which should not affect your credit rating;
- social media networks such as Facebook for marketing purposes as explained in the ‘use of the information we collect’ section of this Privacy Notice;
- debt collection companies to assist us in collecting any monies which you owe to us where payment is overdue;
- our professional advisers, for the purpose of assisting us to better manage, support or develop our business and comply with our legal and regulatory obligations;
- third parties as necessary in the event of a claim or dispute relating to the use of our services;
- if we are providing you with letting services we may share your personal information with:
- the landlord, or tenant or their guarantor to comply with our legal obligations including our obligation to keep the landlord fully informed where we manage a property on their behalf and to allow you to contact each other directly in circumstances where the landlord is managing the property;
- deposit protection companies for the purpose of providing a tenancy deposit protection scheme;
- The Property Ombudsman scheme where they are providing an alternative dispute resolution service in connection with the letting services which we are providing.
These parties may be located in the UK or elsewhere in the world where different privacy laws may apply which may not offer the same level of protection as UK law. We only make these arrangements or transfers where we are satisfied that adequate levels of protection are in place to protect any information held in that country and that the service provider acts at all times in compliance with applicable privacy laws.
We use the information you provide us with to keep you informed about products or services which we provide and which we believe you may be interested in. Where we conduct marketing we do so in accordance with applicable laws.
Where you contact us through this website, register a RE account, or make an inquiry in branch or on the phone, we will use the details you have supplied to us to provide you with our general property marketing by email unless you choose to ‘opt-out’ of these communications. If you do ‘opt-out’ then we will not send you information relating to our general property marketing by email.
We may however contact you in future by phone where we reasonably believe (on the basis of services that we are providing to you) that there are additional, different services which you may be interested in. This may be, for example to offer you an introduction to mortgage and protection services when we are assisting you with your search for a property, or to introduce you to insurance services at the point at which you have exchanged contracts for the purchase of a house or agreed a tenancy, or to offer you conveyancing services. We rely on legitimate interests as a lawful basis for processing your information to conduct this above marketing and we ensure you always have the right to opt out of receiving marketing communications from us. If you wish to never receive any form of marketing communication from us you can let us know by contacting us (using the details provided below).
We do not pass on your information to other companies for their own marketing purposes without your express consent, but from time to time we may tell you about services offered by other entities associated with RE and ask whether you would like to be provided with marketing by these entities.
If, at any time, you prefer not to receive further communications from us (except in connection with information, products or services that you specifically request), you will have the ability to unsubscribe from such communications by means of a link provided in every message that is sent to you by us or by contacting us.
Third party websites
This website may contain links to other websites. We accept no responsibility or liability for the content of other websites which are not under our strict control, in particular, we are not responsible for the protection and privacy of any information which you provide whilst visiting other websites and such sites are not governed by our Privacy Notice.
We employ security measures which aim to protect the information provided by you from access by unauthorized persons and against unlawful processing, accidental loss, destruction or damage.
We also expect you to take reasonable steps to safeguard your own privacy when transferring information to us, such as not sending confidential information over unprotected email, ensuring email attachments are password protected or encrypted and only using secure methods of postage when original documentation is sent to us.
You can request copies of your personal information within our custody and control and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You can request an electronic copy of your personal data be sent to you, or to another organisation should you wish. You also have a right to require us to stop processing your personal information and/or to withdraw your agreement to processing based on ‘consent’, unless we have a legal justification for doing so. If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint.
Right to access personal information
You have a right to request that we provide you with a copy of your personal information that we hold and you have the right to be informed of; (a) the source of your personal information; (b) the purposes, legal basis and methods of processing; (c) the data controller’s identity; and (d) the entities or categories of entities to whom your personal information may be transferred.
Right to rectify or erase personal information
You have a right to request that we rectify inaccurate personal information. We may seek to verify the accuracy of the personal information before rectifying it.
You can also request that we erase your personal information in the following limited circumstances:
- where it is no longer needed for the purposes for which it was collected; or
- where you have withdrawn your consent (where the data processing was based on consent); or
- following a successful right to object (see right to object); or
- where it has been processed unlawfully; or
- to comply with a legal obligation to which we are subject.
We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:
- for compliance with a legal obligation; or
- for the establishment, exercise or defense of legal claims.
Right to restrict the processing of your personal information
You can ask us to restrict the processing of your personal information, but only where:
- its accuracy is contested, to allow us to verify its accuracy; or
- the processing is unlawful, but you do not want it erased; or
- it is no longer needed for the purposes for which it was collected, but you still need it to establish, exercise or defend legal claims; or
- you have exercised the right to object, and verification of overriding grounds is pending.
We can continue to use your personal information following a request for restriction, where:
- we have your consent; or
- to establish, exercise or defend legal claims; or
- to protect the rights of another natural or legal person.
Right to transfer your personal information
You can ask us to provide your personal information to you in a structured, commonly used, machine readable format, or you can ask to have it transferred directly to another data controller, but in each case only where:
- the processing is based on your consent or on the performance of a contract with you; and
- the processing is carried out by automated means.
Right to object to the processing of your personal information
You can object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.
If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
Right to object to how we use your personal information for direct marketing purposes
You can request that we change the manner in which we contact you for marketing purposes.
You can request that we not transfer your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes.
Right to obtain a copy of personal information safeguards used for transfers outside your jurisdiction
You can ask to obtain a copy of, or reference to, the safeguards under which your personal information is transferred outside of the European Union.
We may redact data transfer agreements to protect commercial terms.
Right to lodge a complaint with your local supervisory authority
You have a right to lodge a complaint with your local supervisory authority (the contact details for which are set out in the Complaints section of this Privacy Notice) if you have concerns about how we are processing your personal information.
We ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.
If you have questions or comments about our Privacy Notice or if you wish to exercise your rights mentioned above, please contact our Data Protection Officer by:
Post: International Student Services, 24 Queensberry Place, SW7 2DR,
Telephone: 0207 581 4992.
If you have any concerns or complaints as to how we have handled your personal data you may lodge a complaint with the UK’s data protection regulator, the ICO, who can be contacted through their website at https://ico.org.uk/global/contact-us/ or by writing to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
International Student Services. We take the issue of security and data protection very seriously and strictly adhere to guidelines published in the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018, together with any domestic laws subsequently enacted.
Any questions relating to this notice and our privacy practices should be sent to International Student Services, 24 Queensberry Place, SW7 4HA, 0207 581 4992.
What are cookies?
Cookies do not contain any personal or confidential information about you.
The types of cookies that we use
We use three types of cookies on our websites:
- Session cookies that are deleted after each visit
- Persistent/tracking cookies that remain in place across multiple visit to our websites
- Third party cookies that are used by other parties
Essential Cookies – Session Cookies, Persistent Cookies & Tracking Cookies
Session cookies and persistent cookies are necessary in order for you to use our website. These cookies can be deleted via your browser, but this will restrict the functions that you are able to carry out on our websites. For more information on how to disable cookies in your browser please visit the About Cookies Website.
Session cookies expire when you leave the website and are not stored on your computer and do not contain any personal data.
Persistent cookies last beyond your visit to our website.
We use Google Analytics on our website. This is a tracking cookie which enables us to track how popular this website is and to record visitor trends over time. The cookie does not contain any personal data but it does use your computers IP address to determine where in the world you are accessing the website from, and to track your page visit within the site.
These cookies are usually supplied by business partners and help us to filter out information which is not relevant to you.
You can accept or block any cookies from any website through your browser settings. For further information about how to disable a cookie in your browser please visit the About Cookies Website (www.aboutcookies.org)
More information on cookies
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