{"id":452,"date":"2017-07-03T16:09:41","date_gmt":"2017-07-03T16:09:41","guid":{"rendered":"https:\/\/upperinc.com\/previews\/wp\/raven\/multipage\/?page_id=452"},"modified":"2020-05-26T10:05:42","modified_gmt":"2020-05-26T10:05:42","slug":"faq-page","status":"publish","type":"page","link":"https:\/\/internationalstudentservices.properties\/?page_id=452","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row][vc_column]

[vc_message color=”info” message_box_style=”3d”]<\/p>\n
COVID-19 Update<\/div>\n
<\/div>\n
Due to the current situation regarding the virus we are still working remotely to answer any questions, queries and respond to all enquiries about our properties.<\/div>\n
<\/div>\n
We are still available to send and receive all the necessary paperwork including tenancies and payments (holding deposits\/deposits\/rent) electronically.<\/div>\n
<\/div>\n
Most viewings are carried out remotely via photos and videos, however in some cases we are able to do viewings in person.<\/div>\n
<\/div>\n
For further info and clarification please contact us directly via email or phone:<\/div>\n
<\/div>\n
iss.24@londonroom.info<\/a><\/div>\n
07711157939<\/div>\n

[\/vc_message]<\/div>[\/vc_column][\/vc_row][vc_row bg_type=”bg_color” bg_override=”ex-full” css=”.vc_custom_1525973022596{padding-top: 100px !important;padding-bottom: 100px !important;}” bg_color_value=”#ffffff”][vc_column width=”2\/3″][vc_custom_heading text=”1. General Questions for International Student Services” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes” el_class=”no-letter-spacing”][vc_empty_space height=”10px”][vc_tta_accordion active_section=”1″][vc_tta_section title=”What must i do if i wish to rent a property from you?” tab_id=”1584026511236-3e38a023-0e2f”][vc_column_text]You must provide us with all the relevant documentation, pay the deposit fee and sign the Tenancy Agreement. Management will assist you throughout and clatify what documents are required. Once deposit is paid the property is reserved for you.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When must I pay my first months rent?” tab_id=”1463069323507-e2342039-7358″][vc_column_text]Your first rent payment must be made and funds cleared a minimum of 7 days prior to the start date of your Tenancy.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”To whom do I pay my Deposit and Rent?” tab_id=”1583710129238-994a7db1-6fbd”][vc_column_text]You will be given account details for rent and Deposit before signing the Tenancy via Email in PDF format or text\/whatsapp ONLY.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I have friends stay over?” tab_id=”1583710508314-3c6d1297-adba”][vc_column_text]Yes.\u00a0 You must notify Management and fellow housemates. We ask that you do not have overnight guest for longer than 3\/ 4 nights providing your fellow flat mates agree. All guests must adhere to building\/communal living rules.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do i know that my deposit is in safe hands?” tab_id=”1583710749435-02407e59-87b8″][vc_column_text]We protect your deposit with MyDeposit Scheme. We will send you your certificate and you will be alerted\/contacted via email by MyDeposit Scheme.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I sign the Tenancy Agreement, relevant documents when I am not in the UK\/London?” tab_id=”1583790205055-b5b35201-d711″][vc_column_text]We can exchange all documents including the Tenancy Agreement via email and return by scanning and sending once signed. Management will then print and file altogether.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Where can I collect my key on arrival?” tab_id=”1583790271824-039ef0ad-1ca0″][vc_column_text]Management will check you in on the day of your arrival or make necessary arrangements for the key to be collected from our office in South Kensington[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is bedding, towels, cutlery and kitchen utensils supplied?” tab_id=”1583790310949-b9659349-5d0e”][vc_column_text]No, for hygiene reasons we do not provide any of the above, anything left behind by previous residents is disposed of.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do I need a TV licence?” tab_id=”1583839120901-03acd520-d156″][vc_column_text]Yes, if you have a TV you will need to get a TV license. No, if you do not have a TV.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I will need some help when I arrive, who can assist me?” tab_id=”1583839159456-91bd957a-6d6f”][vc_column_text]The Management and Maintenance Team will be around on the day of your arrival between 9am and 5pm to assist you.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What should I do if I lose my keys?” tab_id=”1583839188910-0021b3fb-414f”][vc_column_text]Report loss of keys as soon as possible to management, who will arrange replacement keys at a cost of \u00a340 per key.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What should I do before I arrive?” tab_id=”1583839216393-dde34550-22f2″][vc_column_text]Email management with your full contact details, day and time of arrival.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I bring my pet?” tab_id=”1583839259614-093dddc0-4fed”][vc_column_text]We have a strict NO PET policy for Health and Safety reasons.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I arrive earlier than my contract start date?” tab_id=”1584026918236-68bef81b-f04d”][vc_column_text]This is subject to earlier availability which we may not know until closer to the time.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What time will my room be ready on the day I arrive?” tab_id=”1587377092954-3c0c84e0-0537″][vc_column_text]This will be arranged closer to the day of your arrival as Management will split their time between properties.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do i need a parking permit?” tab_id=”1587377267072-df92ef1e-7d34″][vc_column_text]Yes, you must apply for one if you own a car or motorbike.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Where can i park when i arrive?” tab_id=”1587377324218-cb104ec2-6617″][vc_column_text]Parking in London is limited and\/or metered (payable) we can provide further info closer to the time.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I have a specific question about my accomodation before I arrive, who should i ask ?” tab_id=”1587377388289-4a9995da-be56″][vc_column_text]Please contact the Office for any additional questions you may have…[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you provide transort to my accomodation?” tab_id=”1587377597897-17b43f78-0285″][vc_column_text]You must pre arrange your own transport.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=”20px”][vc_separator][vc_empty_space height=”45px”][\/vc_column][vc_column width=”1\/3″]

<\/div>[vc_empty_space height=”25px”][vc_row_inner][vc_column_inner][vc_custom_heading text=”CONTACT US” font_container=”tag:h6|text_align:left” use_theme_fonts=”yes” el_class=”no-letter-spacing”][vc_column_text]<\/p>\n